With the increased use of content curation (the best marketers use a mix of 65% created, 25% curated, and less than 10% syndicated content), some unique challenges (Content Metrics) need to be addressed in a content marketing measurement strategy, including:
These factors lead to two questions:
- Marketers who are curating content are selecting, organizing, and contextualizing third-party assets.
- Target audiences are not necessarily consuming content within brandedexperiences.
- Content curators also are redirecting traffic to external sites and distributing content across multiple channels – including email, social media, and feeds in addition to branded sites and blogs.
- How can marketers demonstrate their success in using curated content to become a trusted authority on particular topics?
- What are the relevant metrics for a content curation initiative?
Here is a guide to the metrics you should be tracking for each channel where you curate content, as well as the metrics you should ignore.
Websites and blogs
Care about these metrics:
- Page views and visitor growth – Building an audience over time is important. The metrics for websites and blogs featuring curated content are comparable to those featuring original content. It is still important to track overall activity.
- Count of visits – Measure how frequently customers return to a curated site and/or blog. If customers consider the curated content relevant and useful, they are going to return time and again. Frequent returns demonstrate that the collection is a trusted source for the topic.
- Days since last visit – When a content curation program is successful, customers return periodically to access the updated content. Not only can you learn how many times they revisit, you can see when they revisit. With that information, you can identify trends. For example, how many visitors return daily, weekly, or monthly?
To track “count of visits” and “days since last visit,” log in to Google Analytics
, click on Audience, then Behavior, then Frequency & Recency, as shown:
Under Distribution, switch between Count of Sessions and Days Since Last Session, as shown:
If your site is like most others out there, the vast majority of visitors viewed it once. To better analyze your results for returning visitors, add a segment and filter by returning visitors:
Don’t care about these metrics:
Curated content is different from original content in one key respect. Customers may click through the curated content to third-party assets. Consequently, engagement, bounce rates,
and total time on site
may not be particularly good metrics for assessing success since you are directing readers to leave the site.
In addition, curated sites focus on specific topics for target audiences. Total number of site visitors
may not be a useful metric (e.g., even a relatively few number of customers may indicate relevance and popularity if they are of a high quality based upon your target criteria).
Email newsletters are another way to distribute curated content.
Care about these metrics:
- Subscriber growth – Assuming there’s a sign-up form on the site, the steady growth in the number of subscribers demonstrates that visitors are interested in the curated content collection. They are going to value updates via an email newsletter. This metric should grow steadily over time.
- Opt-outs and unsubscribes – Similarly, watch the opt-out and unsubscribes – the number of people who are losing interest in the curated content. This number should generally be low (e.g., less than 0.2%). If there is a rising number of unsubscribes and opt-outs, then consider:
– Changing the frequency of distribution
– Segmenting the list by topics so the curated content is more relevant
– Improving the quality and insights of the content you are selecting
Don’t care about this metric:
- Click-through rates. Track click-through rates to help gauge content relevance. The higher the rate, the more frequently readers are viewing the articles referenced in newsletters. However, the flip side can be misleading: Low rates do not necessarily indicate a lack of interest. Rather, customers may simply be skimming headlines and summaries without clicking through to the individual articles.
on newsletters can be misleading. Typically open rates are only computed for readers who click on links or disable images, and do not capture readers who skim the newsletters themselves. The number of readers viewing titles and summaries – and benefitting from a curated collection – may be higher than the open rate.