Hasomed Elefant – support & maintenance
Elefant is the heart of many practices. When it stops, the practice stops.
- Installation, server migration and new workstation setup
- Updates and version changes — planned, not at quarter end
- Troubleshooting database, printing and network problems
- Backup and restore when it actually matters
- Setting up new practitioners and staff accounts
Other practice management systems (PVS)
Not using Elefant? That's fine. We are open to other systems.
- Support for the environment around your PVS: server, network, workstations
- Working alongside the vendor's support when it goes deeper
- Migration and data transfer when changing systems
- An honest answer when something is outside what we can take on
IT security for healthcare
A practice processes special category data under Art. 9 GDPR. Protection has to match.
- Anti-virus and endpoint protection on every workstation
- Encryption of drives and mobile devices
- A backup concept with tested restores, not just a green tick
- Securing remote access and home-office workstations
- Making the team aware of phishing and social engineering
Firewall & network
Between the practice network and the internet belongs more than the provider's router.
- Setting up and maintaining a firewall with rules built for a practice
- Separating practice network, guests and TI components
- Wi-Fi for team and waiting area — properly separated
- VPN for secure access from outside
- Monitoring and regular updates
Billing support
The submission window is short and the error lists are long. You don't have to face it alone.
- Guidance through quarterly billing
- Help with validation module messages and error lists
- Support with transmission to the KV
- Resolving technical rejections
- Preparation so the next quarter runs more calmly
Telematics infrastructure (TI)
Connector, card terminals, eGK, KIM, ePA — part of our daily work for years.
- Connecting and commissioning connectors and card terminals
- Setting up KIM for secure messaging
- Fault clearing when the TI refuses to cooperate
- Support during replacement and next-generation components
Data protection & GDPR
Documentation that survives an audit — and that you understand yourself.
- Record of processing activities for the practice
- Processor agreements with your service providers
- Documenting technical and organisational measures
- Handling patient access and erasure requests
Hardware, workstations & procurement
Equipment that fits the practice and lasts the next few years.
- Selecting and procuring workstations, servers and peripherals
- Setting up new workstations including data transfer
- Getting printers, scanners and card readers working
- Decommissioning and securely wiping old devices
Practice websites & online presence
As statutory budgets tighten, your online presence helps decide whether self-payers and privately insured patients find your practice at all.
- A practice website covering focus areas, methods, hours and directions
- Copy that speaks to self-payers and privately insured patients, within healthcare advertising law
- Findable when someone in your region searches for a therapy place
- Built privacy-friendly, hosted in Germany
- Maintenance and updates, so the site does not look two years old